Plotline Product Tour👇

Trusted by growth teams at fast-scaling consumer companies

Frequently Asked Questions (FAQs)

What is Plotline?

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Plotline helps you create in-app experiences like tooltips, stories, spotlights, surveys, videos, and games - without code. These experiences trigger in real-time based on user behavior, helping you drive feature adoption, collect feedback, and guide users through personalized journeys.

Do I need developers to use Plotline?

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No. After the initial 20-minute SDK integration, product managers, growth teams, and marketers can create and launch campaigns independently - no code required, no app releases needed.

Who is Plotline for?

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Plotline is built for product and growth teams at consumer mobile apps - especially in EdTech, FinTech, HealthTech, Gaming, and Commerce. If you need to engage users inside your app without waiting on engineering resources or app releases, Plotline is for you.

Why do teams choose Plotline?

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Traditional engagement tools make you choose between speed and sophistication. Plotline gives you both: the agility to launch instantly and the depth to create truly native, real-time experiences. No more waiting weeks for engineering bandwidth, app releases or settling for generic banners that users ignore.

How is Plotline different from Braze, CleverTap, MoEngage, etc?

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These platforms focus on outside-the-app engagement: push notifications, email, and SMS to bring users back to your app. But their offering inside the app is limited to banners and popups. These tools also don't have the capability to trigger experiences in real-time (a delay of a minute to a couple minutes is expected from the moment an event fires).

When engaging users inside the app, you need a host of UI modules (tooltips, spotlights, animations, videos, stories, etc) that trigger in real-time (<100ms of delay). This is where Plotline comes in: creating experiences for users who are actively in your app right now.

How is Plotline different from Appcues or Pendo?

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Appcues and Pendo are built for web applications. Plotline is purpose-built for mobile apps with native rendering, mobile-specific UI patterns, and real-time triggers optimized for mobile user behavior.

How stable is Plotline's SDK?

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Extremely stable. Our SDK serves 300M+ end users and has never crashed—not once. We've built Plotline with the scale of consumer apps in mind, with extensive testing, monitoring, and performance optimization. Your app's stability is our top priority.

Can I match the design of Plotline's UI templates to my app's design theme?

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Yes, completely. Every Plotline UI template is fully customizable - fonts, colors, corner radius, spacing, button styles, animations, and more. You can create experiences that seamlessly match your app's design system. Your users won't know you're using a third-party tool; they'll just experience beautifully consistent, native-feeling UI.

What does the integration process look like?

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Plotline takes 20 minutes to integrate. Install the SDK, initialize with your API key, add tracking for user properties and events, then test. We provide detailed documentation and hands-on support.

What kind of support does Plotline provide?

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  • Technical support - Hands-on help during SDK integration
  • Campaign guidance - Best practices for design and strategy
  • Dedicated CSM - For Scale and Enterprise customers
  • 24/7 support - For critical technical issues
  • Resources - Documentation, templates, webinars, and case studies

Does Plotline support personalization and targeting?

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  • User properties - demographics, subscription tier, location, language
  • Behavioral triggers - specific actions, page visits, time spent
  • Real-time events - transactions, milestones, custom events
  • Cohorts - specific user segments or A/B test groups