Frequently Asked Questions (FAQs)

Frequently asked questions about Plotline.

What is Plotline?

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Plotline helps you create in-app experiences like tooltips, stories, spotlights, surveys, videos, and games - without code. These experiences trigger in real-time based on user behavior, helping you drive feature adoption, collect feedback, and guide users through personalized journeys.

Who is Plotline for?

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Plotline is built for product and growth teams at consumer mobile apps - especially in EdTech, FinTech, HealthTech, Gaming, and Commerce. If you need to engage users inside your app without waiting on engineering resources or app releases, Plotline is for you.

Why do teams choose Plotline?

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Traditional engagement tools make you choose between speed and sophistication. Plotline gives you both: the agility to launch instantly and the depth to create truly native, real-time experiences. No more waiting weeks for engineering bandwidth, app releases or settling for generic banners that users ignore.

How is Plotline different from Braze, CleverTap, MoEngage, etc?

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These platforms focus on outside-the-app engagement: push notifications, email, and SMS to bring users back to your app. But their offering inside the app is limited to banners and popups. These tools also don't have the capability to trigger experiences in real-time (a delay of a minute to a couple minutes is expected from the moment an event fires).

When engaging users inside the app, you need a host of UI modules (tooltips, spotlights, animations, videos, stories, etc) that trigger in real-time (<100ms of delay). This is where Plotline comes in: creating experiences for users who are actively in your app right now.

How is Plotline different from Appcues or Pendo?

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Appcues and Pendo are built for web applications. Plotline is purpose-built for mobile apps with native rendering, mobile-specific UI patterns, and real-time triggers optimized for mobile user behavior.

How quickly can I launch my first campaign?

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Most teams launch their first campaign within 24 hours of integration. The SDK setup takes about 20 minutes, and you can create campaigns immediately using our templates.

What in-app experiences can I create with Plotline?

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  • Spotlights to highlight specific features
  • Instagram-like Stories for full-screen, swipeable content
  • Tooltips and coachmarks for step-by-step guidancets
  • Surveys to collect user feedback
  • Videos embedded or full-screen
  • Grids, carousels to showcase multiple items
  • Banners and cards for announcements
  • Surveys to collect user feedback
  • Luck based games like scratch cards, spin to win, slot machines to reward uses
  • 150+ Skill based games to keep users engaged
  • Streaks and milestones to boost retention

Can I match the design of Plotline's UI templates to my app's design theme?

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Yes, completely. Every Plotline UI template is fully customizable - fonts, colors, corner radius, spacing, button styles, animations, and more. You can create experiences that seamlessly match your app's design system. Your users won't know you're using a third-party tool; they'll just experience beautifully consistent, native-feeling UI.

Does Plotline support personalization and targeting?

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  • User properties - demographics, subscription tier, location, language
  • Behavioral triggers - specific actions, page visits, time spent
  • Real-time events - transactions, milestones, custom events
  • Cohorts - specific user segments or A/B test groups

Can I run A/B tests?

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Yes. Run multivariate tests on any campaign element - design, copy, timing, or targeting. Plotline automatically tracks performance and calculates statistical significance so you know which variant wins.

What analytics does Plotline provide?

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Track views, clicks, dismissals, and conversions for every campaign. Analyze funnel drop-offs, and measure A/B test results. All data can sync with your existing analytics tools like Mixpanel, Amplitude, or Google Analytics.

Can Plotline trigger experiences based on real-time events?

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Yes. Trigger campaigns instantly when users complete actions, reach milestones, or encounter specific app states. Latency is under 100ms from event to display.

How does Plotline handle campaign conflicts?

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Set priority levels and frequency caps to control which campaigns show when. Prevent users from seeing too many messages and ensure high-priority campaigns take precedence.

Can I export campaign data?

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Yes. Export all campaign performance data to CSV, or integrate directly with your data warehouse via API. All event data can flow to your existing analytics platforms.

What does the integration process look like?

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Plotline takes 20 minutes to integrate. Install the SDK, initialize with your API key, add tracking for user properties and events, then test. We provide detailed documentation and hands-on support.

Which platforms does Plotline support?

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  • Native iOS (Swift/Objective-C)
  • Native Android (Kotlin/Java)
  • React Native
  • Flutter
  • Web (for progressive web apps)dies

Does Plotline affect app performance?

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  • No. Plotline is optimized for performance.
  • SDK size under 2MB
  • Campaigns cached to reduce network usage
  • Load time under 100ms

Can I target specific app versions?

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Yes. Show campaigns only to users on specific versions, or automatically adapt content across versions. This lets you promote new features even before all users have updated.

Can I use Plotline with my existing tools?

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Yes. Plotline integrates with all major platforms including Braze, MoEngage, Segment, Mixpanel, and Amplitude. Trigger Plotline experiences from your existing workflows or send Plotline data to your analytics stack.

What kind of support does Plotline provide?

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  • Technical support - Hands-on help during SDK integration
  • Campaign guidance - Best practices for design and strategy
  • Dedicated CSM - For Scale and Enterprise customers
  • 24/7 support - For critical technical issues
  • Resources - Documentation, templates, webinars, and case studies

How do teams measure success with Plotline?

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  • Feature adoption rates (typically 20-40% increase)
  • Onboarding completion rates
  • Time to first key action
  • Survey response rates
  • Conversion rates for upsells & cross-sells

What pricing plans does Plotline offer?

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Plotline's plans combine fixed slabs based on your MAUs (Monthly Active Users) and variable pricing based on impressions

  • Starter - Starts at $499 per month, includes core features
  • Growth - Recommended for apps above 50K MAUs, includes features like A/B testing, Native UI embeds and prioritized support
  • Enterprise - Custom volume with pricing based only on impressions, includes SLAs and on-premise deployment options

How stable is Plotline's SDK?

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Extremely stable. Our SDK serves 300M+ end users and has never crashed—not once. We've built Plotline with the scale of consumer apps in mind, with extensive testing, monitoring, and performance optimization. Your app's stability is our top priority.

Trusted by growth teams at fast-scaling consumer companies