Frequently Asked Questions

Plotline helps you create in-app experiences like tooltips, stories, spotlights, surveys, videos, and games - without code. These experiences trigger in real-time based on user behavior, helping you drive feature adoption, collect feedback, and guide users through personalized journeys.

Plotline is built for product and growth teams at consumer mobile apps - especially in EdTech, FinTech, HealthTech, Gaming, and Commerce. If you need to engage users inside your app without waiting on engineering resources or app releases, Plotline is for you.

Traditional engagement tools make you choose between speed and sophistication. Plotline gives you both: the agility to launch instantly and the depth to create truly native, real-time experiences. No more waiting weeks for engineering bandwidth, app releases or settling for generic banners that users ignore.

These platforms focus on outside-the-app engagement: push notifications, email, and SMS to bring users back to your app. But their offering inside the app is limited to banners and popups. These tools also don't have the capability to trigger experiences in real-time (a delay of a minute to a couple minutes is expected from the moment an event fires).

Appcues and Pendo are built for web applications. Plotline is purpose-built for mobile apps with native rendering, mobile-specific UI patterns, and real-time triggers optimized for mobile user behavior.

Most teams launch their first campaign within 24 hours of integration. The SDK setup takes about 20 minutes, and you can create campaigns immediately using our templates.

Spotlights to highlight specific features, Instagram-like Stories for full-screen swipeable content, tooltips and coachmarks for step-by-step guidance, surveys to collect user feedback, videos embedded or full-screen, grids and carousels to showcase multiple items, banners and cards for announcements, 150+ skill-based games to keep users engaged, and streaks and milestones to boost retention.

Yes, completely. Every Plotline UI template is fully customizable - fonts, colors, corner radius, spacing, button styles, animations, and more. You can create experiences that seamlessly match your app's design system.

Yes. Run multivariate tests on any campaign element - design, copy, timing, or targeting. Plotline automatically tracks performance and calculates statistical significance so you know which variant wins.

Native iOS (Swift/Objective-C), Native Android (Kotlin/Java), React Native, Flutter, and Web (for progressive web apps).

Plotline takes 20 minutes to integrate. Install the SDK, initialize with your API key, add tracking for user properties and events, then test. We provide detailed documentation and hands-on support.

No. Plotline is optimized for performance. SDK size under 2MB, campaigns are cached to reduce network usage, and load time is under 100ms.

Yes. Trigger campaigns instantly when users complete actions, reach milestones, or encounter specific app states. Latency is under 100ms from event to display.

Yes. Plotline integrates with all major platforms including Braze, MoEngage, Segment, Mixpanel, and Amplitude. Trigger Plotline experiences from your existing workflows or send Plotline data to your analytics stack.

Technical support with hands-on help during SDK integration, campaign guidance with best practices for design and strategy, a dedicated CSM for Scale and Enterprise customers, 24/7 support for critical technical issues, and comprehensive resources including documentation, templates, webinars, and case studies.

Track views, clicks, dismissals, and conversions for every campaign. Analyze funnel drop-offs, and measure A/B test results. All data can sync with your existing analytics tools like Mixpanel, Amplitude, or Google Analytics.

Plotline's plans combine fixed slabs based on your MAUs (Monthly Active Users) and variable pricing based on impressions. If you're on the Enterprise plan, we only charge on impressions.

Yes, we offer a 3-month paid pilot on your staging environment. You can integrate the SDK without paying anything, and only after the pilot ends do you decide whether to continue.

Our SDK serves 300M+ end users and has never crashed — not once. We use AWS, one of the world's most secure cloud-based storage services. We implement industry-standard encryption, access controls, and regular security audits.

Yes. Plotline is built with privacy and compliance in mind. We support GDPR, SOC2, and other major privacy regulations. Our infrastructure allows you to choose data residency based on your region.