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Frequently Asked Questions (FAQs)

Who is Plotline for?


Plotline is built for modern product and growth teams in consumer internet companies, i.e B2C companies in EdTech, FinTech, HealthTech, Gaming, Social, Commerce and more, primarily operating with a mobile app.

How are you different from Braze, CleverTap, MoEngage, etc?


These tools have solved for outside-app engagement (push notifications, SMS, email) really well. But their offering inside the app is limited to banners and popups. These tools also don't have the capability to trigger experiences in real-time (a delay of a minute to a couple minutes is expected from the moment an event fires).

When engaging users inside the app, you need a host of UI modules (tooltips, spotlights, animations, videos, stories, etc) that trigger in real-time (<100ms of delay). This is where Plotline comes in.

How stable is Plotline's SDK?


We've built our SDK keeping in mind the scale our customers operate at. Our SDK serves 150M end users, and it hasn't even crashed once.

Can I match the design of Plotline's UI templates to my app's design theme?


You can fully customize the design of our UI templates (fonts, background colours, corner radius, etc) to match your design theme and give a fully native experience to your users.

What does the integration process look like?


We just need 20 mins with your engineering team to add a couple lines of code to integrate our SDK.

What kind of support does Plotline provide?


In case you have any troubles, our team will always be available on a Slack channel - direct phone if you're on the Growth or Enterprise plan - to resolve your queries at the earliest.