Feature adoption
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User onboarding
ACT Fibernet employs a guided tour for new users
Implementation of a guided tour for new users is a strategic approach to enhance the onboarding experience and drive efficient growth
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Context
In the competitive landscape of telecom services, ACT Fibernet has figured out their onboarding. By incorporating a guided tour using Spotlights, it emphasizes vital features and ensures a smooth onboarding process.
Why this works
ACT Fibernet ensures that new users possess the essential knowledge to navigate the platform proficiently.
This educational approach significantly improves the activation rates of new users, providing them with a positive initial experience and reducing barriers to entry.
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