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Context
After completing an order on Swish, users are shown a “Spin to Win” wheel, offering deals like free delivery, partner discounts, and cashback on the next order. This gamified experience is built using Plotline and appears as a smooth post-order engagement layer.
Users can also revisit their rewards via a dedicated Rewards page, also configured with Plotline. This view smartly segments deals into revealed, unrevealed, active, and expired, helping users keep track of what’s usable — and nudging them toward redemption before expiry.
Why this works?
The spin wheel adds element of surprise and delight post-transaction, while the Rewards page ensures persistence and clarity - two often-missing pieces in gamified experiences.
Together, these touchpoints extend the journey beyond a single order, incentivize faster & more reorders, and make users feel like there’s always something to come back for — all without engineering effort, thanks to Plotline.
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